Refunds & Cancellations

The short version

Cancel more than 14 days before your shoot and your deposit is refunded in full. Inside 14 days, the deposit covers dates that can no longer be resold. If we fail to deliver what was quoted, you get your money back. Anything unclear or unusual, email dan@danmannes.com and we will sort it out directly.

1. Scope

This policy applies to all services purchased from dmanproductions LLC, Detroit, Michigan, United States, including deposits, project balances, and invoices paid by card through Stripe or by bank transfer. It forms part of our Terms of Service.

We provide creative production services and digital deliverables only. We do not sell physical goods, so there is no product return process. Where a refund is due, it is returned to the original payment method.

2. Cancellation by the Client

You may cancel a booked project at any time by emailing dan@danmannes.com. The date we receive your email is the cancellation date. Deposits are treated as follows:

Rescheduling instead of cancelling. If you would rather move the shoot than cancel it, we will move your deposit to the new date at no extra booking fee, provided you tell us at least 7 days ahead and we can agree a date within 6 months. Rescheduling is always preferred to cancelling and we are flexible about it.

3. Cancellation by us

If we cancel a project for any reason, including illness, equipment failure, or a scheduling conflict on our side, and we cannot agree an alternative date with you, your deposit and any other amounts paid are refunded in full. Where we can, we will also help you find another photographer or filmmaker who can cover the dates.

4. Weather, safety, and events outside our control

If severe weather, a location closure, illness, travel disruption, or another event outside either party's control makes a shoot unsafe or unworkable, we reschedule to the next mutually available date at no additional booking fee. No deposit is forfeited in these circumstances.

If no workable alternative date can be agreed within 6 months, the deposit is refunded, less any non-recoverable third-party costs already committed on your behalf, such as non-refundable travel or permits. Those costs will be evidenced to you.

5. Refunds for delivered work

Creative work is subjective, and a finished edit cannot be returned. Refunds after delivery are therefore handled as follows:

• If we did not deliver what was quoted: for example, agreed deliverables are missing, or a technical failure on our side makes files unusable, we will first offer to correct the work. If we cannot correct it, we refund the fees paid for the affected deliverables in full.
• If the work was delivered as quoted but you are unhappy with the creative result, the revision rounds in your quote are the remedy. We will always work with you to get it right. Fees for correctly delivered work are not generally refundable.
• Duplicate or incorrect charges are refunded in full, immediately, no questions asked. Email us and we will reverse it the same business day where possible.

6. How to request a refund

Email dan@danmannes.com with your name, the project or invoice reference, and what you would like resolved. You do not need a form or an account.

• We acknowledge every refund request within 2 business days.
• We decide and reply within 5 business days of acknowledging it.
• Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a further 5 to 10 days to appear on your statement.
• Refunds are made in US dollars (USD), the currency in which the payment was taken. We are not responsible for currency conversion differences or foreign transaction fees applied by your bank.

7. Disputes and chargebacks

If something has gone wrong, please contact us before opening a dispute with your bank or card issuer. Nearly everything can be resolved faster and better by email, and we would much rather fix the problem than argue about it through a payment processor.

If you do open a dispute, we will respond through Stripe with the quote, correspondence, and delivery records relating to the engagement. We will continue to try to resolve the matter with you directly at the same time. Where a dispute is found in your favour, the refund is processed through the card network's own timeline.

8. Late or missing refunds

If we have confirmed a refund and you have not seen it after 10 business days, check with your bank or card issuer first, since posting times vary. If it still has not arrived, email dan@danmannes.com and we will send you the Stripe refund confirmation and trace it with you.

9. Changes to this policy

We may update this policy. The version that applies to your project is the one published on the date your quote was accepted. The current version always lives at this address.

10. Contact

Every message is read and answered by Dan Mannes personally, usually within two business days.